FAQ

Address changes may be possible if your order hasn’t been dispatched yet. Please contact our support team immediately and we’ll do our best to update your delivery details.

Yes, we deliver to most pin codes across India. Simply enter your pin code at checkout to confirm delivery availability in your area.

We offer Free Delivery.

Yes, once your order is shipped, you’ll receive a tracking number via email or message so you can follow its journey until delivery.

Absolutely. Your order arrives in a plain, unbranded box with no product details on the outside. We prioritise your privacy and discretion throughout the entire process.

We work with trusted delivery partners to get your products to you quickly and discreetly. Typically, orders are dispatched within 1–2 business days and delivered within 3–5 business days, depending on your location.

EMI may be available on select credit cards through our payment gateway. Please check the available EMI options at the checkout page.

Yes, a digital invoice will be available in the order page.

If a payment fails, your order will not be confirmed. Please retry with a different method. If an amount was debited, it will be automatically reversed to your account within 5–7 business days.

Absolutely. All transactions are encrypted and processed through PCI-DSS compliant payment gateways. Intimate Tribe does not store your card or banking details at any point.

We accept a range of payment options including credit/debit cards, UPI, wallets, and net banking. Cash on Delivery (COD) may be available based on your location, check availability at checkout.

At this time, we support replacements for defective or damaged items. For other exchanges, please reach out to our support team and we’ll do our best to find a solution for you.

For hygiene and safety reasons, opened or used products cannot be returned unless they arrive damaged or defective. The original packaging must be intact for a return to be accepted.

Contact us within 24 hours of delivery with your order number and a photo of what you received. We’ll arrange the correct product to be sent to you at no additional cost.

Once your return or replacement is approved, refunds are processed within 3–5 business days to your original payment method. You’ll receive a confirmation email once the refund is initiated.

Email us at care@intimatetribe.com with your order number, a description of the issue and supporting photos and videos. Our team will respond within 24-48 hours with the next steps.

Yes, all devices come with a warranty period covering manufacturing defects. Please refer to the warranty card included with your product for activation and terms.

If you’ve changed your mind and the product is unopened and unused, contact us within the return period and we’ll guide you through the process.

If your product arrives damaged or defective, please contact us within 24 hours of receipt with a photo and Video of the issue. We’ll support you with a replacement or refund based on our assessment.

Orders can usually be cancelled within 24 hours of placing them. Once the order is dispatched, changes may not be possible. Please contact our support team as soon as possible for assistance.